Frequently Asked Questions
- How much do your products and services cost?
- How do I order prints?
- How do I order photo creations?
- What digital image formats do you support?
- How do I pay for my orders?
- I have a discount voucher. How do I use it?
- Is it safe to pay online?
- How long does it take to transfer all my images for processing?
- I would like to upload my pictures to an online photo album. Do you provide that service?
- I don't have broadband Internet access. How can I send you my photos?
- I love your product and would like to give it as a gift to my friends or family. How do I go about doing that?
- Do you provide reprint services for the PictureBooks you've created? If yes, how do I pay for it?
- Do you use acid-free materials?
- I can't wait to see my PictureBook. How long does the process take?
- Do you charge for shipping and handling?
- What other Terms and Conditions should I be aware of?
- How do I contact you if I have more questions?
Q: How much do your products and services cost?
A: Please visit our Products page for a price list.
Q: How do I order prints?
A: Register an account for yourself. Create a project. Upload images to the project. Click the Order button. Its that simple!
For a more detailed instruction, visit here.
Q: How do I order photo creations?
A: For more detailed instructions on ordering photo creations, visit the products page and click on the appropriate "how to" link.
Q: What digital image formats do you support?
A: Presently, we only support JPG. So please make sure you send the correct file format. For best results,
send images at a resolution of at least 200 dots-per-inch (DPI). That means for a typical 4R (4 in. x 6 in.), the image
pixel dimension should be at least 800 pixels x 1200 pixels. Files higher than 100kb should be fine. Photos taken by
low-end camera phones may not be sufficient.
Q: How do I pay for my orders?
A: We only accept online payments. We support all the major
credit cards, PayPal, Bancnet/Megalink ATM cards, G-Cash, Smart Money, and regional direct bank debit
from China, Malaysia, Taiwan and Thailand through the PayEasy Online
Payment System. We do not accept checks or Cash On Delivery (COD) as of
the moment. PayEasy supports offline over-the-counter payments at EastWest
Bank, Banco de Oro, Chinabank and Western Union.
Q: I have a discount voucher. How do I use it?
A: Go through the normal process of making an order by selecting a project and clicking
on the Order button. You will be presented with a screen that contains your list of orders.
Below that list is a box field labeled "Voucher Code". Enter the code that you have and the
system will automatically compute for the discount.
Q: Is it safe to pay online?
A: Yes. PayEasy uses the secure http protocol to ensure
confidentiality of any data you pass. It has been awarded the Best E-Business
Product for E-Services Philippines 2006 by the Center for International Trade
Expositions and Missions (CITEM)
of the Philippine Department of Trade and Industry (DTI). PayEasy does not
store your credit card information. Please visit PayEasy's
privacy policy for more details.
Q: How long does it take to transfer all my images
for processing?
A: This depends on the quantity and quality of your images. Images taken at a
higher resolution would normally produce larger files. Larger files would take
longer to send. The speed of your broadband Internet connection will also be a
factor. Users from outside the Philippines with
broadband DSL or cable connections will also have varying experience depending
on the speed and congestion of their respective networks. But in general, any
connection at 512kbps or higher should be adequate.
Q: I would like to upload my pictures
to an online photo album. Do you provide that service?
A: No, we do not offer such service. However, we recommend you try out Yahoo's Flickr service
and Google's Picasa web album. These
are completely free services that will allow you to let others view your pictures online through a
web browser. Picatoo is capable of interfacing with Flickr, Picasa and Facebook for ordering prints.
Q: I don't have broadband Internet access. How
can I send you my photos?
A: You can go to a neighborhood Internet cafe and upload the images from there.
Q: I love your product and would like to give it as
a gift to my friends or family. How do I go about doing that?
A: You can buy them a PayEasy Gift Certificate!
Then can then use the PayEasy credits to pay for their orders.
Q: Do you provide reprint services for the? If yes, how do I pay for it?
A: We will keep your projects for a maximum of three (3) days, after which, all images will be deleted.
Within that period, you can make as many reprint orders as you want. Just check the project that you want to re-order,
and click the Order button.
Q: Do you use acid-free materials?
A: This question is often asked from us as an apparent reference to physical scrapbooking materials which supposedly may cause photos to deterioriate sooner.
Acid present in most scrapbook materials is considered to be one of the worst photo-damaging substances. Because of this, consumers have constantly favored 'acid-free' labeled products.
Picatoo does not use traditional scrapbook materials. We only do digital scrapbooking and our output is printed directly on quality Fuji Crystal Archive photo paper.
Thus, the whole issue of using traditional acidic scrapbook materials is completely irrelevant and not applicable to our products.
Q: I can't wait to see my pictures. How long
does the process take?
A: For standard prints, you should expect to receive your pictures in 2 to 3
business days. For photo creations, it can vary from 5 to 7 business days.
Q: Do you charge for shipping and handling?
| Project Type | Metro Manila | Rest of the Philippines |
| Standard Prints worth P300 or more | FREE | FREE |
| Standard Prints worth P250 or more but less than P300 | FREE | PHP 90 |
| Standard Prints worth less than P250 | PHP 70 | PHP 90 |
| Digital Enlargements (regardless of quantity) | PHP 110 | PHP 150 |
| PictureBooks (regardless of quantity) | PHP 70 | PHP 90 |
| Bag/Luggage Tags (regardless of quantity) | PHP 70 | PHP 90 |
| Balloons (regardless of quantity) | PHP 70 | PHP 90 |
| Button Pin (regardless of quantity) | PHP 70 | PHP 90 |
| Color-Changing Mugs (per piece) | PHP 110 | PHP 140 |
| Desk Calendars (regardless of quantity) | PHP 70 | PHP 90 |
| Keychains (regardless of quantity) | PHP 70 | PHP 90 |
| Magnets (regardless of quantity) | PHP 70 | PHP 90 |
| Mini Pillows (regardless of quantity) | PHP 70 | PHP 90 |
| Mousepads (regardless of quantity) | PHP 70 | PHP 90 |
| Mugs (per piece) | PHP 110 | PHP 140 |
| Pillow Case (regardless of quantity) | PHP 70 | PHP 90 |
| Puzzles (regardless of quantity) | PHP 70 | PHP 90 |
| T-Shirts - White (regardless of quantity) | PHP 70 | PHP 90 |
| Tile - (per piece) | PHP 110 | PHP 140 |
| Tumblers (regardless of quantity) | PHP 70 | PHP 90 |
| 3D Frame (per piece) | PHP 110 | PHP 140 |
| 3D Keychain (regardless of quantity) | PHP 70 | PHP 90 |
| 3D Ruler (regardless of quantity) | PHP 70 | PHP 90 |
We currently do not ship to a non-Philippines address. However, we do accept international orders for local (Philippine) delivery.
Q: What other Terms and Conditions should I be
aware of?
A: Please visit our Terms of Use page
and Shipping Policy page for details.
Q: How do I contact you if I have more
questions?
A: Please visit our Contact Us page. We
would be glad to answer all your inquiries.
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